Cancellations & Refund Policy
Cancellation & Refund Policy - BCITYNG Private Tours & Experiences
Cancellation & Refund Policies for Private Tours in Barcelona and Day Trips Beyond the city:
Flexible options, full or partial refunds.
At Bcityng, your safety, comfort, and flexibility are our top priorities.
We follow transparent policies, including easy cancellations and refunds, to ensure a stress-free and reliable experience.
Communication is essential: we are always ready to answer your questions, provide guidance, and make sure every detail of your tour is perfect.
CANCELLATIONS:
*BCITYNG TOUR CANCELLATIONS:
If Bcityng must cancel a tour due to unforeseen events or no available guide, we will contact you immediately to find an alternative solution.
If rescheduling is not possible, your deposit will be fully refunded within 10 working days.
Walking and bike tours may be canceled in extreme weather. We will try to reschedule; if not possible, the deposit is fully refunded
*CLIENT CANCELLATIONS:
All cancellations must be sent via email: info@bcityng.com
Important:
Tours operate in all weather (sun, rain, wind). Bad weather is not a valid reason for cancellation. Bcityng is not responsible for delays or cancellations caused by flight issues, cruise docking problems, strikes, or tourist site closures. Travel insurance is recommended.
OUR REFUND POLICY
*REFUND POLICY – PRIVATE GUIDED TOURS:
More than 30 days before the tour
Full refund minus any non-refundable expenses (tickets, transport, attractions).
If no expenses were paid, 100% of your payment will be refunded (excluding bank/credit fees).
15–29 days before the tour
Non-refundable expenses will be deducted.
Remaining unused funds will be refunded.
14 days before the tour
50% of our service fee is retained as a cancellation fee.
Refundable amounts are returned.
Any unrecoverable expenses are not refundable.
Less than 3 days (72 hours) before the tour
No refund, except for major unforeseen events (evaluated individually).
No-shows
Failure to join the tour or contact the guide within 25 minutes = no refund.
For airport pickups, contact us immediately for delays or flight changes.
Partial cancellations
If multiple services are booked, the rules above apply to canceled services.
Cancellations less than 3 days before the service will not be refunded.
Note: Any transfer or commission costs are the responsibility of the client.
Book your Barcelona adventure today with trusted guides, and enjoy a personalized, safe, and memorable tour tailored just for you.
SEE our TERMS AND CONDITIONS
F.A.Q
To make your experience easier, we’ve compiled answers to the most common questions our clients ask about private tours in Barcelona and Catalonia. If you don’t find your question here, please feel free to contact us directly — we’ll be happy to assist you.
Yes! We offer specially some tours with adapted vehicles with automatic ramps and secure seating for wheelchair users. All our private Barcelona tours and Catalonia day trips are designed to be fully accessible, ensuring comfort and ease for all guests.
Absolutely. We specialize in private tours for cruise passengers from top lines such as Oceania, Regent, Viking, Norwegian, and more. We also collaborate with a leading global cruise operator to provide exclusive, high-end experiences.
Yes! All our tours are fully customizable. You can design your itinerary based on your interests, including art, history, gastronomy, architecture, or hidden local gems, for an unforgettable VIP experience.
Yes. We offer romantic, tailor-made experiences for couples, from private Barcelona city tours to scenic drives, wine tastings, and exclusive day trips across Catalonia.
Tours can range from 2 to 12 hours, including full-day VIP excursions across Barcelona and Catalonia. Multi-day itineraries are also available for travelers who want a deeper experience.
Yes. Our VIP tours include private vehicles with professional chauffeurs, airport transfers, and cruise port pick-ups. All vehicles are fully insured and maintained to the highest safety standards.
Yes. We accept international credit cards, including from the USA. Payments are secure through our trusted system, making it easy to book your luxury Barcelona or Catalonia tour online.
Licensed, expert guides
Private, comfortable, and insured transportation
Skip-the-line tickets for top attractions
Fully customizable itineraries
Optional meals, wine tastings, or exclusive VIP experiences
No worries! All our private tours are flexible. We can adjust routes, move activities indoors, or provide covered transport, ensuring your VIP experience remains memorable.
Yes. We carefully consider dietary preferences, allergies, and any special requests to make your VIP tour seamless and enjoyable.
Our guides speak Catalan, Spanish, English, French, and more. Multilingual private tours are available upon request.
We combine official, licensed guides, luxury transportation, and fully customizable itineraries. Our focus is on creating unforgettable VIP experiences, revealing the authentic Barcelona and Catalonia beyond typical tourist paths.